How does Acavya put parent communication on WhatsApp?

Who is it for, and what hurts today?

• Parent: over 100 WhatsApp messages a day, missed notices, a different app for each child and phone storage full. Acavya makes WhatsApp the main channel and the app optional and light.
• Class teacher: parent messages until 10 pm and a personal number given out. In-app chat has office hours and never exposes your number.
• Principal: a circular that parents never read. Read receipts and required acknowledgement show who has.
• Owner: a 9 pm WhatsApp digest of collection, dues, absentees and admissions so you do not have to ask.

What can it do?

• Available now: Categories (fees, attendance, homework, exam, transport, emergency, general), per-user channel preferences and language, quiet hours and a digest mode.
• Available now: A fallback chain of push, then WhatsApp, then SMS, then email, and a cost estimate before a bulk send that is debited from your wallet.
• Available now: WhatsApp utility and authentication templates per category with the template registry synced from the provider, a two-way inbox for the office with routing, and opt-in records. You can use the platform number or bring your own WhatsApp Business account.
• Available now: SMS with your DLT entity, headers and template IDs, validated variables and whitelisted short links. Until the DLT decision is made, SMS is used only for OTP and critical alerts.
• Available now: Circulars with audience targeting, attachments, read receipts and required acknowledgement, auto-translation with human approval and an audio version for low-literacy parents, sent as a link or a short video with a still image because WhatsApp templates cannot carry audio.
• Available now: Parent and teacher chat in the app only, with office hours, moderation, escalation and a retention policy; personal numbers are never shown.
• Available now: An events calendar with ICS feeds, a PTM scheduler with in-person or video slots, reminders and teacher notes, and consent forms and permission slips signed by OTP.
• Available now: Emergency broadcast for closures and weather that escalates to SMS, and the owner phone dashboard with an opt-in 9 pm WhatsApp digest.
• Available now: Hindi voice calls and IVR for reminders and absence calls, and alumni broadcasts.
• Available now: WhatsApp Flows for leave, PTM booking and consent, if approved; otherwise a link to the web form.
• Planned: A newsletter builder.

What does the AI do here, and who approves it?

• Parent message drafts in the parent language, and short summaries of long circulars; a person approves each message.
• A weekly summary in the home language, with an optional voice note, is the exception that can go without per-message approval: it is template-bound, data-only, opt-in for the institute, and 5 percent of summaries go to a spot-check queue. An Ask-about-my-child answer is limited to that child data.
• Read-aloud audio for circulars helps parents who do not read easily.

How does it work?

Does it work in Hindi, offline and on WhatsApp?

• Hindi and English are supported everywhere, and an audio version can be sent as a link or a short video.
• Messaging is charged at cost + up to 10% handling, or 0% markup if the institute connects its own WhatsApp Business account.
• Unverified tenants have messaging caps, for example 200 a day, to prevent abuse.
• WhatsApp rules and rates change; our cost estimator is kept in line with the official Meta rate card once it is confirmed.

What can it not do?

• WhatsApp Business and DLT approvals take time and are outside our control; until they arrive, expect SMS only for OTP and critical alerts.
• WhatsApp templates cannot carry audio, so audio goes as a link or a short video.
• A promotional message needs consent and must respect DND; Acavya records consent but cannot make your marketing lawful for you.
• The app is optional and light; push is the primary channel only for parents who install it.